Occasional Crashing Intel Arc A770

[gerald.leblond]

I have DDUed and updated my drivers (Now 32.0.101.8135), turned off all my overclocks, and tried various drivers since the new heros came out. But from around then I've been experiencing periodic crashes maybe every 2-3 games. I've also verified game files.

What can I check to help track down the issue? I can't reproduce the issue in hero test or bot matches, it seems to just happen when things are getting kinda crazy and with other live players.

Are there any logs I can check to get an idea if it's my drivers or something else?

 

[nothingplease]

I got no solution for you buddy I just want to let you know you have my respect for running a Intel Arc A770. Down with Nvidia. (I have Nvidia and am a hypocrite)

 

[gerald.leblond]

I got no solution for you buddy I just want to let you know you have my respect for running a Intel Arc A770. Down with Nvidia. (I have Nvidia and am a hypocrite)

Lol thank you.

To be fair it's been working perfectly for more than a year until recently, but my computer did change configuration for the battlefield test (drivers, my overclock, possibly some extra software from the alpha?) and I've seemingly tried rolling back everything except for doing an actual windows rollback, but I will if I can find a recent enough one I guess. I didn't think to make a restore point just for testing a game, but now I'm reconsidering that practice lmao.

 

[yvdriess]

I'm having similar crashes on an Arc750, it was much more stable around a year ago.
Crashing to desktop once or twice every game completely wrecks the competitive experience for me.

The dx11 mode gives the best performance, but has about 1-2 crashed to desktop on my system. The system hangs and is unresponsive for ~5-10 seconds, after which it recovers and I can force the game to stop and restart+reconnect.

Windows event viewer shows explorer.exe hanging and recovering, together with the display drivers:
> Display driver igfxnd stopped responding and has successfully recovered.

I tried switching to Vulcan, which at first appeared to be more stable, but I had a crash during a second game that did not recover and forced me to do a hard reset.

Please let me know if there are any crash dumps or logs that I could supply to help reproduce the bug. This is probably something to bring up to the Intel support as well, no dx/vulcan use should crash the machine. They probably need that information as well, seeing as it's a sporadic crash.

 

[yvdriess]

I got a reply on a support ticket from Intel, basically the usual non-answer of doing a clean reinstall and:

If the issue persists, I recommend consulting the game developers to check the system requirements of the game, as it is in its early development phase and the issue might be related to compatibility.

I request you to write back to this channel once you have an update from them. It will help us for insights on such issues.

Intel Arc graphics drivers got a Deadlock compatibility patch in 2024, so that's a bit rich to punt it to the devs.

Are there any commands I can try to get more logs about what is going on before the graphics drivers freeze? I'm getting the same freezes in sandbox or NYC explore, I can reproduce it after running around for about 10 mins.

 

[yvdriess]

update: Intel support is looking into the problem, fingers crossed

Just had a game ruined by a crash to desktop just as we were finishing off midboss, I reconnect the game dead and patron falls as I respawn.

This is the Control Panel\System and Security\Security and Maintenance\Reliability Monitor entry from the last crash (matchID 47055012)

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff8e0c43d13010
Parameter 2: fffff80059712850
Parameter 3: 0
Parameter 4: 6b24
OS version: 10_0_22631
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033

 

[yvdriess]

More updates.

I have swapped out my Arc750 for a gf1080 and the crash stops occurring.

I've been exchanging mails with game and kernel crash dumps with Intel support over the last two months, but today I got the following response:

After checking internally, we’re sorry to inform you that we’re unable to proceed at this time, as the game is still in early development and we don’t currently have access to a stable game build required for troubleshooting. As you mentioned, access is currently limited to friend invites via playtesters. However, even if access is shared, we would still require separate tester invites for our own team to avoid interruptions while performing advanced testing. Once the title is officially available, we’ll be able to purchase it, reproduce the issue in our test environment, and continue the analysis. Unfortunately, our ability to investigate further is limited at this stage.

If you're running an Intel Arc and getting these crashes, it looks like your only recourse at the moment is to swap out to a non-Intel GPU.