You know, I don't think this is as big of a problem as people are making it out to be. I see the same 10 to 15 (ish) people posting the same topic over and over. It's always the same story:
- 'I got banned and I'm totally innocent.'
- 'Well... I did [insert thing they did].'
Then...
- 'But you can do this in [insert other game/situation].'
Is the system abusable? Yes. Are there false reports? Yes. Is it being abused to the extent you're all making it out to be? I doubt it (just my personal opinion). You have a handful of folks on the forums with this problem out of around 50,000 active players. Let's be liberal with the numbers and say there are 30 people here complaining about this. Out of 50,000, that represents roughly 0.0006% of the player base.
Here are some tips:
Why is it always the same repeat offenders with these issues?
One change I do wish they would implement is at least telling players what caused the ban. They have the data, so just send a notification to a player when they are chat-restricted saying,
'You are banned from chat because [insert action they did].'