I spent 12 hours on my computer to fix crashing issues with this game. Please help me with my ban and low prio queue

[Slindyyy]

I am new to this forum, but briefly looking over it, I am seeing that many other players are experiencing the same issues as me. This was never an issue to me in the past, but now whenever I join a game, my game crashes and I receive a queue ban. I've spent 12+ hours trying to fix this issue involving my graphics card, game cache, coding, etc. I would really appreciate it if a mod can lift my play ban or atleast provide any details if they plan to fix this bug. Attached to this post is a writeup of some of the changes I completed on my computer.

Hello,

I’m experiencing consistent crashes/freezes in Deadlock while using an NVIDIA RTX 2060. Here are the details:

- **GPU:** NVIDIA RTX 2060
- My driver has been fully updated, crashes still occured, and I went back to old driver
- **Windows 11
- **Game version:** Steam DX11 build (Engine.ini override applied)

**Problem:**
- Game freezes in lobby/menu after shaders start compiling.
- Audio continues but the screen is frozen.
- Event Viewer shows:
- Source: nvlddmkm
- Event ID: 0
- First in-game movement can cause noticeable lag or FPS drops.

**Steps I’ve already tried:**
1. Forced DX11 using Engine.ini:
[/Script/Deadlock.DeadlockGameEngine]
bUseDX12=False
bForceDX11=True

2. Deleted all Steam + NVIDIA shader caches.
3. Adjusted NVIDIA settings:
- Shader Cache Size = Unlimited
- Power Management = Maximum Performance
- Threaded Optimization = ON
- Low Latency Mode = OFF
- V-Sync = OFF
4. Steam launch option: `-fps_max 60`
5. Windowed Borderless mode for stability monitoring.
6. DDU and reinstall
7. Windows registry check

**Additional notes:**
- Menus are choppy initially due to shader compilation.
- FPS stabilizes (~55–60) after ~10–15 minutes in the menu.
- Freeze often happens when moving in the lobby or first entering a match.

**Logs / Attachments:**
- Event Viewer nvlddmkm crash logs
- DXDiag



I’m looking for guidance on how to prevent these freezes during lobby/menu shader compilation. Is there anything else I should do? Did I go overboard? Can a mod please remove my bans and queue punishment? Any help would be appreciated!

Thank you.

 

[jpcunhex2014]

I'm also having trouble joining the updated map and its matches, maybe we could be having the same files problem, something is definitely corrupt, and maybe we will have to wait for a hotfix ;-;
Do try "map dl_midtown" in your console to see if it worked for you instead of you getting banned again.

Thread 'Updated Map (Mid Town) is Crashing my game'

Jan 23, 2026

To summarize: this updated map, introduced with the Old Gods, New Blood update, consistently crashes my game. I’ve already tried numerous troubleshooting steps—checking the BIOS, verifying file integrity, updating drivers, reinstalling the game, etc.—but none of them resolved the issue.

While reviewing the game console during loading, I noticed a consistent pattern. When the map dl_midtown command runs, the map begins loading normally but always crashes at the same point: a red error tied to light_test_sky_sunset.vtex_c. At the same time, the console reports failures when attempting to...

• jpcunhex2014
• Replies: 4
• Forum: Bug Reports

• 

 

[jenova.ananta.calixto]

I have a high to mid/high rig and i crash two to three times every match. Thankfully i can reconnect fast. but the game crashing is getting insanely annoying.

 

[Gendo]

Happened to me again today too but steam always get stuck downloading or verifying at 0%. It takes so long restarting my computer and steam to have it let me get back into the game that it always results in a ban at this point.