Hello,
I want to report a serious crash issue while playing **Deadlock**. I am **not very good at English** and I **don’t have advanced computer knowledge**, so I used **ChatGPT to help me write this report**. I hope this helps you understand the problem clearly.
---
## Issue Summary
* **Type of crash:** The game may freeze, close unexpectedly, or cause the PC to completely reboot. Because this is serious, I wanted to report it even though I don’t fully understand the technical details.
* **Exception Code:** `SYSTEM_SERVICE_EXCEPTION (0x3B)`
* **Process:** `deadlock.exe`
* **Kernel Module:** `ntoskrnl.exe` (Windows kernel)
> Note: The crash happens in the kernel, but it seems to be triggered by the game’s I/O requests rather than the kernel itself.
---
## System Environment
* **Windows Version:** Windows 11 Home, 24H2, Build 26100.6584, Windows Feature Experience Pack 1000.26100.234.0
* **CPU / RAM:** 12th Gen Intel(R) Core(TM) i5-12400 (2.50 GHz), 32GB RAM
* **GPU / Driver:** NVIDIA GeForce RTX 4060, Driver 32.0.15.8129
* **Overlay Status:**
* Discord Overlay: Disabled
* Steam Overlay: Enabled
* **Antivirus / Security Software:** Windows Defender only
---
## Steps to Reproduce
1. Launch `Deadlock.exe` on a Windows 11 PC.
2. Discord overlay is disabled; Steam overlay is enabled.
3. During gameplay, the game may freeze, crash, or trigger a BSOD. Sometimes, the PC may even reboot.
4. The crash happens **randomly**; there is no specific level or menu where it always occurs.
5. A minidump file is generated (`091325-7046-01.dmp`) which can be used for analysis.
---
## Additional Notes
* This issue seems **specific to Deadlock**; other games do not trigger similar crashes.
* I have tried disabling Discord overlay previously, but the crash persisted while Steam overlay was enabled.
* My PC hardware and OS environment are otherwise stable, so this seems to be related to **how Deadlock interacts with kernel I/O and overlays**, not a personal system problem.
* Because the game can **close suddenly or even cause the PC to reboot**, I felt it was important to report this issue, even though I am not an expert.
---
## Attachment
* Minidump file: `091325-7046-01.dmp`
I want to report a serious crash issue while playing **Deadlock**. I am **not very good at English** and I **don’t have advanced computer knowledge**, so I used **ChatGPT to help me write this report**. I hope this helps you understand the problem clearly.
---
## Issue Summary
* **Type of crash:** The game may freeze, close unexpectedly, or cause the PC to completely reboot. Because this is serious, I wanted to report it even though I don’t fully understand the technical details.
* **Exception Code:** `SYSTEM_SERVICE_EXCEPTION (0x3B)`
* **Process:** `deadlock.exe`
* **Kernel Module:** `ntoskrnl.exe` (Windows kernel)
> Note: The crash happens in the kernel, but it seems to be triggered by the game’s I/O requests rather than the kernel itself.
---
## System Environment
* **Windows Version:** Windows 11 Home, 24H2, Build 26100.6584, Windows Feature Experience Pack 1000.26100.234.0
* **CPU / RAM:** 12th Gen Intel(R) Core(TM) i5-12400 (2.50 GHz), 32GB RAM
* **GPU / Driver:** NVIDIA GeForce RTX 4060, Driver 32.0.15.8129
* **Overlay Status:**
* Discord Overlay: Disabled
* Steam Overlay: Enabled
* **Antivirus / Security Software:** Windows Defender only
---
## Steps to Reproduce
1. Launch `Deadlock.exe` on a Windows 11 PC.
2. Discord overlay is disabled; Steam overlay is enabled.
3. During gameplay, the game may freeze, crash, or trigger a BSOD. Sometimes, the PC may even reboot.
4. The crash happens **randomly**; there is no specific level or menu where it always occurs.
5. A minidump file is generated (`091325-7046-01.dmp`) which can be used for analysis.
---
## Additional Notes
* This issue seems **specific to Deadlock**; other games do not trigger similar crashes.
* I have tried disabling Discord overlay previously, but the crash persisted while Steam overlay was enabled.
* My PC hardware and OS environment are otherwise stable, so this seems to be related to **how Deadlock interacts with kernel I/O and overlays**, not a personal system problem.
* Because the game can **close suddenly or even cause the PC to reboot**, I felt it was important to report this issue, even though I am not an expert.
---
## Attachment
* Minidump file: `091325-7046-01.dmp`
