BANNED because the game wouldn't allow me to join the game

Screenshot 2025-10-28 211717.png
well isnt this fun now. Getting a ban for doing nothing is insane
They should really fix the Bug of not being able to join.
 
This is not funny , can they fix this already i got banned because i couldn’t join the game and when i did get in the game the players could leave. This is so annoying wtf IMG_3744.jpeg
 
seems to be a bug specifically impacting the Middle Eastern players
I believe it happens to people who are routed through steams Dubai servers
Quick fix is to que up with a VPN on set to EU servers so that you don't connect to SEA servers
 
I'm in France, and I've encountered this issue multiple times while gaming today.
The server I connected to appears to be located in Asia, with a ping around 200 confirming its approximate location.
Once, midway through a match, lag caused surrounding characters to freeze. After disconnecting, I couldn't rejoin the game session. Instead, I was stuck on the loading screen before being returned to the lobby. During this time, Steam also failed to verify file integrity.
Another time, I couldn't enter a match at all upon launch, being sent directly back to the lobby with no option to rejoin. Both incidents resulted in several hours of matchmaking penalties.
 
I have the same issue and have gotten banned 3 times now. The last ones were 6-8 hr bans but the most recent one is a day ban and i get to go on low priority now.1761985007306.png
 
Same problem here... I get 1 minute late on the match, when both teams are on the roof waiting for the game to start, and when we are going to lane I already got the penalty, but I played the whole game. Match Id: 46496473, steam account: Vampiro Sonico
 
So after I won my 2 games in low prio, I queued in another game, and guess what. YOU'RE RIGHT. I couldn't join the game because of these stupid server issues, and now I am in low priority for 4 games.
 

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Very nasty bug.

I just had a match where I encountered this. After trying 8 times I managed to rejoin the match catching the pregame lobby. We ended up winning! I also got banned and thrown in low priority! Like what am I supposed to do at a point >_>

In addition to patching the bug there shouldn't be an abandon window if a player rejoined while everyone is in the pregame lobby. The match would ordinarily be a fair 6v6 throughout but there's a disconnect incentive and the player who caught the match before it started is punished... Bugs happen and the game is in development, it just comes with the territory.

If I'm to ask for too much, I'd like it if the "abandons" were cleared from our account as they are explicitly not abandons. Maybe filter for matches that have bizarrely early abandons in the pregame lobby during the bug window of the last month, if they're to be really generous about it.
 
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Very nasty bug.

I just had a match where I encountered this. After trying 8 times I managed to rejoin the match catching the pregame lobby. We ended up winning! I also got banned and thrown in low priority! Like what am I supposed to do at a point >_>

In addition to patching the bug there shouldn't be an abandon window if a player rejoined while everyone is in the pregame lobby. The match would ordinarily be a fair 6v6 throughout but there's a disconnect incentive and the player who caught the match before it started is punished... Bugs happen and the game is in development, it just comes with the territory.

If I'm to ask for too much, I'd like it if the "abandons" were cleared from our account as they are explicitly not abandons. Maybe filter for matches that have bizarrely early abandons in the pregame lobby during the bug window of the last month, if they're to be really generous about it.
i like this idea honestly
 
Encountered the bug, got temporary banned and thrown in low priority again. Normally this wouldn't be a huge deal but this bug escalates harsher and harsher bans on accounts of players who did nothing wrong on a client side. Even when thrown in low priority, other players expressed being put there due to this same bug, so I don't think it's particularly rare.

And to emphasize, these are not abandons, these are rejoin loops the player can't do much about. A match is found from a lobby, you enter the black spinning logo loading screen, and you're thrown back into the lobby attempting to rejoin a dozen times. I also don't run into this issue in any other game, not even DOTA 2, so I doubt it's my network.

If a developer cares, here is a match ID where this bug triggered before the Hyperline start (46965136)

I would ask anyone in this thread running into this bug to also post match IDs so Valve developers have more info to work with rather than being stuck guessing based on our posts.

EDIT: I've been hit with the rejoin bug again as of writing this post, although it couldn't even get as far as to log a match ID. People who encounter this bug often should not play the game until a proper fix.
 
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