Won't let me queue for game because I am already in a game?

Me and my boyfriend tried to play earlier today and for some reason the game wasn't allowing him to queue and kept coming up with a pop up saying "Cannot enter matchmaking, you are already in a game please leave the game first." We hadn't played the game since yesterday. So we tried a couple of fixes such as

1. Restarting the game
2. Restarting his PC
3. Restarting Steam
4. Verified files
5. Used 'Disconnect' console command
6. Used 'citadel_hideout_stop_matchmaking' console command
7. Used 'Map' console commands and tried pressing the leave game from the maps.
8. Tried sandbox mode then tried leaving sandbox mode.
9. Tried Joining a group and leaving a group.
10. Even switched computers to see if it was a problem with his computer.
(I can queue into deadlock just fine from my account and play bot matches and tutorial matches and everything, but when I log into his account and try to play bot matches or tutorial matches the pop up still happens.)

Pretty much I have tried everything I could possibly think of as a solution to this problem and nothing seemed to work and everything I looked up I haven't seen a solution to this issue. We even gave it 5 to 6 hours to wait to see if time would fix it and still nothing. Screenshot_20260226_071410_Discord.jpg
 
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