"reconnect" button does not load player back into match

[BeckedLays]

Issue: After a match is found, the player never loads into the pre-game lobby where the character is shown, selecting the reconnect button to join does nothing and user is forced to abandon the match and take a penalty or sit there infinitely

Repro:
1. Queue a match
2. A match is found and either the game crashes, or the loading screen that is meant to take you to see which character is selected sends you back to the lobby instead
3. "Match in progress", is shown in the top left of UI
4. Pressing escape allows the user to either abandon or reconnect
5. Selecting reconnect starts the loading in process
6. User DOES NOT LOAD IN and is back in the lobby
7. Repeating step 5 always results in step 6
8. Selecting "Abandon" resolves the stuck loop, but user takes a penalty

Reconnecting and crashing issues have increased since mid March and after multiple forced penalties it turns players off of continuing to play the game if they are penalized for being forced to abandon matches due to connection bugs.

Troubleshooting:
- Reinstalled both steam and deadlock
- Hardware and software are up to date
- Steam files validated
- Network is not blocking or set to a bad region

Some things I have noticed is that being active like pressing buttons and jumping in the lobby causes issues more often than standing still and waiting for the game.

A 2 hour ban for a bug that is not my fault is killing my desire to play the game

REFERENCES:
- SEE MY REPLY FOR UPDATE ON VIDEO EVIDENCE

Ban message:
- Ban escalated from 10-20 min to 2 hours

 

[justhart]

I also experienced this same issue twice, and it got my account banned 3 days ago.

 

[catzador]

Me and multiple of the people I play with have had this occur to us, and queued into games that don't start since it is happening to people who would've been on the enemy team. I don't think any of us have been banned for it though

 

[BeckedLays]

Issue: After a match is found, the player never loads into the pre-game lobby where the character is shown, selecting the reconnect button to join does nothing and user is forced to abandon the match and take a penalty or sit there infinitely

Repro:
1. Queue a match
2. A match is found and either the game crashes, or the loading screen that is meant to take you to see which character is selected sends you back to the lobby instead
3. "Match in progress", is shown in the top left of UI
4. Pressing escape allows the user to either abandon or reconnect
5. Selecting reconnect starts the loading in process
6. User DOES NOT LOAD IN and is back in the lobby
7. Repeating step 5 always results in step 6
8. Selecting "Abandon" resolves the stuck loop, but user takes a penalty

Reconnecting and crashing issues have increased since mid March and after multiple forced penalties it turns players off of continuing to play the game if they are penalized for being forced to abandon matches due to connection bugs.

Troubleshooting:
- Reinstalled both steam and deadlock
- Hardware and software are up to date
- Steam files validated
- Network is not blocking or set to a bad region

Some things I have noticed is that being active like pressing buttons and jumping in the lobby causes issues more often than standing still and waiting for the game.

A 2 hour ban for a bug that is not my fault is killing my desire to play the game, but I thought since I did not see a full thread of steps and details that I would include this before taking a break until this is fixed.

REFERENCES:
- I was not able to get a recording of the actual loop, as I am banned

Ban message:
- Ban escalated from 10-20 min to 2 hours
View attachment 96615

UPDATE: Video evidence captured
- Match Found is a short clip of what we were doing in the lobby (first time tonight we were messing around while the queue was going)
- Deadlock 2026.03.29 is the clip where i show the reconnect issue

Teammate was randomly chosen as the user who "dodged" even though none of us selected Abandon, they recieved a 14min penalty