Random Crashing in Matches Is Much Worse After Recent Patches

[maximumclrk]

An update about 6-8 months ago introduced occasional random crashes. As of the patch from this week, these crashes are much more common. I have had multiple games where I have crashed 3 or more times where previously it was about once every match and a half. It appears playing the game for longer makes the issue worse, but I have also crashed five minutes into a match.

Here is a recent match where this occurred:
75267031
5:46
13:45
25:20

Here are some PC Specs:
Windows 11
Intel Arc A750
I5 11th gen
32 GB RAM

 

[yvdriess]

I have a similar issue with win11 + Arc750 and have been working for months to try and isolate it.

- The crashes are sporadic and hard to reproduce. The system freezes for a second (untill explorer.exe restarts I think) and the deadlock process needs to be killed manually. Sometimes a kernel event is logged with a crashdump VIDEO_ENGINE_TIMEOUT_DETECTED (141)), often no event or crashdump even appears.
- The crashes started appear around the September update; either due to a prior Deadlock update or a Intel driver update (B580 release) around the same time.
- swapping the same card into a linux system does not produce the same crashes
- swapping another gpu (1080rtx) into the same system does not produce a crash
- no other games are crashing on my system, certainly not in the same way
- full system re-install did not fix the issue.
- some regedit changes (adding a "TdrDelay" key with value 8 to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers) suggested by Intel Support might have changed the frequency, but the freeze still occurs.


I was in contact with Intel support for months, who eventually did look into the issue but were not able to reproduce the issue. They are blaming my system, which I consider BS considering the above points and the fact that the memory dumps clearly point to the gpu drivers hanging (igdkmdnd64).
Considering other source 2 games run perfectly fine (e.g. dota), I suspect this is due to a game-specific + driver interaction.

I have collected various memory dumps: kernel event crashdumps, deadlock minidump or even just attaching windbg to a crashed/hung process. Please PM me for a way to supply them.

 

[yvdriess]

workaround from Intel support that you can try, did not make the problem go away but might reduce the frequency:

Please try this troubleshooting too for Immediate Workarounds & Fixes:



1.Use Vulkan or DX11: In Deadlock's video settings, switch the Rendering API from the default to Vulkan or Direct3D11.



2.Create a TdrDelay Registry Key: This gives the GPU more time to recover before Windows forces a reset, reducing crashes.

• Press Win + R, type regedit, and hit Enter.
• Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers.
• Right-click -> New -> DWORD (32-bit) Value.
• Name it TdrDelay and set the value to 8 (decimal).
• Restart your PC.

3.Limit FPS: Cap your frame rate to 60 or 90 FPS to reduce the load on the GPU. Many users found that limiting FPS prevents the card from hitting 100% load, which triggers the crash.



4.Remove Overlays: Disable any third-party overlays, such as Discord, OBS, or Steam, as they can cause instability with Arc cards.