Queue cancels itself (before update had "You are not currently signed into Steam" bug).

[kero2ene]

So as title says, can't queue into games at all.

Searches for about 30 seconds before it just stops with no notice or anything, tried in party, solo, different region etc. Only sandbox works.

Before this last big patch I had the "You are not currently signed into Steam or the Deadlock Network is unable to determine your current connectivity to our servers" bug, I sort of fixed it and then just got a "#Citadel_Popup_Ping_NoDataCenters" popup when trying to queue.



I have tried every fix listed on other forums but there has still been no official response from the devs, I'd also like to add this didn't happen after an update or anything. I got out of a match, went to queue another and this started happening & previously before update I was unable to join parties but now I can.

Fixes I've tried :

• Restarting steam
• Signing in & out of steam
• Verifying integrity of game files
• Restarting Windows 10
• Restarting routers & hubs
• Clearing firewall and reallowing deadlock
• Changing router from IPv6 to IPv4

Only related console logs after pressing queue and picking my heroes :

[Citadel Play Controller] Network location: dfw2=133+13,dfw=/133+13,atl=/151+13,ord=/153+13,iad=/164+13,lax=/164+13,sea=/184+13,lim=/231+13
[GCClient] Send msg 9010 (k_EMsgClientToGCStartMatchmaking), 86 bytes
[GCClient] Recv msg 9011 (k_EMsgClientToGCStartMatchmakingResponse), 19 bytes
[Localization System] CLocalize::FindSafe failed to localize: Finding Match
[Localization System] CLocalize::FindSafe failed to localize: Ranked: Lash (24 min)
[ResourceSystem] Failed loading resource "maps/ui/hero_prefabs/viscous/cubemaps/env_cubemap_array.vtex_c" (ERROR_FILEOPEN: File not found)
[GCClient] Send msg 9017 (k_EMsgClientToGCIsInMatchmaking), 17 bytes
[GCClient] Recv msg 9018 (k_EMsgClientToGCIsInMatchmakingResponse), 19 bytes
[GCClient] Send msg 9012 (k_EMsgClientToGCStopMatchmaking), 17 bytes
[GCClient] Recv msg 9013 (k_EMsgClientToGCStopMatchmakingResponse), 19 bytes
[Localization System] CLocalize::FindSafe failed to localize: Main Menu

 

[dropout]

I havent had any problems with queue before, but after the recent patch, i have the same issue. When i click queue, it searches for about 30 seconds and then just stops searching. It does it even on private bot matches.

Console output:

[Citadel Play Controller] Network location: dfw2=166+16,dfw=/166+16,atl=/186+16,ord=/186+16,lax=/197+16,iad=/199+16,sea=/216+16,lim=/264+16,lhr=/272+16,hkg4=297+29,hkg=/297+29,sgp=/333+29
[GCClient] Send msg 9010 (k_EMsgClientToGCStartMatchmaking), 201 bytes
[GCClient] Recv msg 9011 (k_EMsgClientToGCStartMatchmakingResponse), 19 bytes
CSwapChainBase::QueuePresentAndWait() looped for 21 iterations without a present event.
CSwapChainBase::QueuePresentAndWait() looped for 22 iterations without a present event.
[GCClient] Send msg 9017 (k_EMsgClientToGCIsInMatchmaking), 17 bytes
[GCClient] Recv msg 9018 (k_EMsgClientToGCIsInMatchmakingResponse), 19 bytes
[GCClient] Send msg 9012 (k_EMsgClientToGCStopMatchmaking), 17 bytes
[GCClient] Recv msg 9013 (k_EMsgClientToGCStopMatchmakingResponse), 19 bytes
CSwapChainBase::QueuePresentAndWait() looped for 21 iterations without a present event.

When trying to start custom match it doesnt work and this is the console output:

[GCClient] Send msg 9142 (k_EMsgClientToGCPartySetReadyState), 36 bytes
[GCClient] Recv msg 26 (k_ESOMsg_UpdateMultiple), 201 bytes
[GCClient] Recv msg 9143 (k_EMsgClientToGCPartySetReadyStateResponse), 19 bytes
[GCClient] Send msg 9131 (k_EMsgClientToGCPartyStartMatch), 26 bytes
[GCClient] Recv msg 26 (k_ESOMsg_UpdateMultiple), 205 bytes
[GCClient] Recv msg 9132 (k_EMsgClientToGCPartyStartMatchResponse), 21 bytes
[GCClient] Recv msg 26 (k_ESOMsg_UpdateMultiple), 201 bytes
[GCClient] Recv msg 9135 (k_EMsgGCToClientPartyEvent), 19 bytes
CMsgGCToClientPartyEvent: { party_id: 173136584571446267 event: k_eMatchMakingStopped_NoServerRegion }

Edit:

Got matchmaking working with downloading and using VPN, starting a custom match with VPN enabled, leaving, but not abandoning the match and then turning off VPN and reconnecting. Now regular matchmaking works without the need of vpn completely... Weird

 

[kero2ene]

I havent had any problems with queue before, but after the recent patch, i have the same issue. When i click queue, it searches for about 30 seconds and then just stops searching. It does it even on private bot matches.

Console output:



When trying to start custom match it doesnt work and this is the console output:



Edit:

Got matchmaking working with downloading and using VPN, starting a custom match with VPN enabled, leaving, but not abandoning the match and then turning off VPN and reconnecting. Now regular matchmaking works without the need of vpn completely... Weird

Yeah unfortunately VPN hasn't worked for me, saw a couple people recommend it from the threads a few months ago.

Been 3 days now and I still can't play :'(

 

[dropout]

Yeah unfortunately VPN hasn't worked for me, saw a couple people recommend it from the threads a few months ago.

Been 3 days now and I still can't play :'(

Are you from EU? it looks like we had a problem the game trying to connect us to non eu servers ([Citadel Play Controller] Network location: dfw2=166+16,dfw=/166+16,atl=/186+16,ord=/186+16,lax=/197+16,iad=/199+16,sea=/216+16,lim=/264+16,lhr=/272+16,hkg4=297+29,hkg=/297+29,sgp=/333+29)

After using the vpn to connect to netherlands i got different output on the network location

 

[kero2ene]

Are you from EU? it looks like we had a problem the game trying to connect us to non eu servers ([Citadel Play Controller] Network location: dfw2=166+16,dfw=/166+16,atl=/186+16,ord=/186+16,lax=/197+16,iad=/199+16,sea=/216+16,lim=/264+16,lhr=/272+16,hkg4=297+29,hkg=/297+29,sgp=/333+29)

After using the vpn to connect to netherlands i got different output on the network location

Yeah I am (Wales), none of my other friends had issues. I tried connecting inside the UK, no luck. Also tried Sweden and Germany but still have the issue

 

[kero2ene]

I havent had any problems with queue before, but after the recent patch, i have the same issue. When i click queue, it searches for about 30 seconds and then just stops searching. It does it even on private bot matches.

Console output:



When trying to start custom match it doesnt work and this is the console output:



Edit:

Got matchmaking working with downloading and using VPN, starting a custom match with VPN enabled, leaving, but not abandoning the match and then turning off VPN and reconnecting. Now regular matchmaking works without the need of vpn completely... Weird

I mean judging by my popup of "Citadel_Popup_Ping_NoDataCenters" and your custom match output of "event: k_eMatchMakingStopped_NoServerRegion }" (I also had the same output in console with custom games but the VPN trick didn't fix it)

It seems our games are literally unable to even ping any of the datacenters for the deadlock servers. That's the only thing I can think of, usually i'd assume this is due to a router update or something related to firewall issues but so many people are having the issue there is no way we are all of the same ISP / have the firewall blocking access to the servers.

Best bet is looking into network stuff but I'm clueless when it comes to that, and clearly the devs don't want to help

 

[kero2ene]

Are you from EU? it looks like we had a problem the game trying to connect us to non eu servers ([Citadel Play Controller] Network location: dfw2=166+16,dfw=/166+16,atl=/186+16,ord=/186+16,lax=/197+16,iad=/199+16,sea=/216+16,lim=/264+16,lhr=/272+16,hkg4=297+29,hkg=/297+29,sgp=/333+29)

After using the vpn to connect to netherlands i got different output on the network location

So I found out my personal ISP had added some firewall settings that were bypassed by the firewall being disabled, they weren't marked as a firewall setting or anything & had no actual description on them explaining what they do.

I can (for now) queue into public and custom lobbies just fine, i'm assuming you using a VPN was a work around for disabling your personal ISPs firewall too since VPNs usually have their own firewall protection.

Obviously this is still an ongoing issue for other people so if any dev or mod sees this don't close the thread

 

[Boy♂next♂door]

I tried to disable the firewall but it didn't change anything. Haven't tried with the VPN yet, looking for alternatives since I don't want to hassle with the VPN everytime I want to play one game.

Is there way to change the server that I'm trying to connect? I'm not talking about changing the region by citadel_region_override command, but try out different EU servers. I noticed that console line for network location when trying to join is always the same, despite the fact that I've tried different regions?