Game connected without one of our party members, and now that player is banned for 2 hours?

As stated, we joined a game with a party of 4 and only 3 of us connected, the game sent us back to the lobby, our friend crashed and when they rejoined they are now banned for 2 hours. What can we do to fix this? This happened one time before and it was 2 minutes, but neither time was it his fault. The game just crashed.
 
They don't give a fuck about this problem.
I was placed in low prio for 8 games because of a similar issue, like I kept getting banned for longer and longer and had low prio games added to my account cause of this.
 
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