erroneous ban

[arseniyhodoreder]

Dear developers, I have played Deadlock for a total of about 700 hours. A few minutes ago, I invited my friend who had never played before to play a game with me against bots. At the end of the game, he got a message saying that a cheater had been detected in the game. I was playing on Victor and was just teaching him how to play, I didn't even try to shoot accurately or anything like that. I thought it was a visual bag or something, but after leaving the match and starting the game I got a notification that I was permanently banned.
Dear developers, I really like your game, and I haven't used any cheats, please help me. I apologize for any errors, I'm writing through a translator.

my steam https://steamcommunity.com/profiles/76561199764965309/