Citadel game crash, can't verify files

[nickyvee93]

Hi There

Not sure what the right way to go about this is.

Three times now, I've loaded into a match and immediately an error comes up saying that the citadel game file is could not be verified. The game shuts down and then I cannot click play again without getting suck in a download 0% state untill i uninstall deadlock. This most recent time I tried to verify the game files, that also didn't work. I think cleared the steam download cache then verified the files and that seemed to work. But When I rejoined I Was hit with a 6 hour ban.

Is there anything I Can do to resolve the issue? I'd love to keep playing but the prospect of being banned for a bug that seems to be frequently reported is a little concerning.

Thanks!

 

[nickyvee93]

Hi There,

Wanted to circle back on this and see if there was anything that could be inferred from my crash logs. I've just received a 24hr restriction because of the number of times this has happened. If for whatever reason I can't play because my hardware doesn't agree with something, I'd like to know if it's something I can fix or if I just need to wait for the game to cook a little longer.

Last night I crashed 3 times, only one of which gave the citadel error mentioned above. It turned out that I had 8 crash logs in a two hour period. Any insight would be greatly appreciated.

Thank you for the time.

 

[nickyvee93]

Alright, I'm unsure why there's a lack of comms here.

But it looks like the citadel error is caused by a faulty ram stick. It was an arduous process, but once the faulty ram was swapped, i have been all good. After searching a ton, I saw someone recco this fix elsewhere. Just passing it along to anyone who ends up in my situation.

 

[pikokino]

If you experience this issue again, try swapping the drive the game is downloaded to. That's what fixed it for my friend who had this same issue.

 

[lecovaz]

Alright, I'm unsure why there's a lack of comms here.

But it looks like the citadel error is caused by a faulty ram stick. It was an arduous process, but once the faulty ram was swapped, i have been all good. After searching a ton, I saw someone recco this fix elsewhere. Just passing it along to anyone who ends up in my situation.

How did you find out it was a faulty ram? My game crashes are completely random, somedays it just wont happen. And sometimes my pc reboots, and others, the game just closes with no error message whatsoever.