Banned from matchmaking for game crash

[flixusk]

Hello. i was queueing for a match after 1 min i got the match found sound but before the deadlock loading logo came my game crashed. i tried to get back and was showed reconnected option and i clicked reconnected but after a while i was shown the deadlock menu. but now banned for 6 hours.

why is that?

 

[DivergentClouds]

This has happened to me 3 times, and every time has been since Old Gods New Blood dropped. The most recent time I got a 2 hour ban. I am playing on Linux using Proton, I'm not sure if that is possibly related. My compositor uses Wayland.

If needed, my potentially relevant system specs are as follows:

Spoiler

System:
  Host: clouds-laptop Kernel: 6.18.3-arch1-1 arch: x86_64 bits: 64
  Desktop: niri v: N/A Distro: Arch Linux
Machine:
  Type: Laptop System: Acer product: Nitro AN515-54 v: V1.31
    serial: <superuser required>
  Mobo: CFL model: Octavia_CFS v: V1.31 serial: <superuser required>
    Firmware: UEFI vendor: Insyde v: 1.31 date: 06/29/2020
Battery:
  ID-1: BAT1 charge: 42.1 Wh (100%) condition: 42.1/57.5 Wh (73.2%)
Memory:
  System RAM: total: 32 GiB available: 31.18 GiB used: 17.68 GiB (56.7%)
  Array-1: capacity: 32 GiB slots: 2 modules: 2 EC: None
  Device-1: ChannelA-DIMM0 type: DDR4 size: 16 GiB speed: spec: 3200 MT/s
    actual: 2667 MT/s
  Device-2: ChannelB-DIMM0 type: DDR4 size: 16 GiB speed: spec: 3200 MT/s
    actual: 2667 MT/s
CPU:
  Info: quad core model: Intel Core i5-9300H bits: 64 type: MT MCP cache:
    L2: 1024 KiB
  Speed (MHz): avg: 1000 min/max: 800/4100 cores: 1: 1000 2: 1000 3: 1000
    4: 1000 5: 1000 6: 1000 7: 1000 8: 1000
Graphics:
  Device-1: Intel CoffeeLake-H GT2 [UHD Graphics 630] driver: i915 v: kernel
  Device-2: NVIDIA TU117M [GeForce GTX 1650 Mobile / Max-Q] driver: nvidia
    v: 590.48.01
  Device-3: Quanta HD User Facing driver: uvcvideo type: USB
  Display: wayland server: X.org v: 1.21.1.21 with: Xwayland v: 24.1.9
    compositor: niri driver: X: loaded: N/A unloaded: modesetting
    dri: iris,nouveau gpu: i915 resolution: 1920x1080~60Hz
  API: EGL v: 1.5 drivers: iris,nvidia,swrast
    platforms: gbm,wayland,x11,surfaceless,device
  API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 25.3.4-arch1.1
    renderer: Mesa Intel UHD Graphics 630 (CFL GT2)
  API: Vulkan v: 1.4.335 drivers: nvidia surfaces: N/A
  Info: Tools: api: eglinfo, glxinfo, vulkaninfo gpu: nvidia-smi
    x11: xprop,xrandr