Banned for crashing while looking for a match

[SilentBlade01]

I'm curious if there's a way for deadlock to implement a way to detect authentic crashes.
I loaded the game and went to start queuing for a match, then crashed.
- okay weird I thought.
I re-opened the game after restarting steam and queued up for a match and then crashed again.
It was only then that I realized that it was compiling shaders after a delay from starting the game (or at least feedback in the bottom right corner wasn't there at the beginning of the game's launch).

I then got banned for 4 hours for crashing during the search for a match (not even in the middle of a match or at the beginning, but during a search.

I don't know if this is expected behavior or not, but I would argue that you shouldn't be given a 4 hour penalty when crashing during queue.

 

[SilentBlade01]

Updated original post because I accidentally hit ctrl + enter and submitted an incomplete post.

 

[b.beaver94]

Nearly the same thing happened to me but it was twice today. The first time I got a temp ban for 10 minutes and now 2 hours. Is there anyone we can dispute too have them removed?

 

[chethakathe1]

I'm curious if there's a way for deadlock to implement a way to detect authentic crashes.
I loaded the game and went to start queuing for a match, then crashed.
- okay weird I thought.
I re-opened the game after restarting steam and queued up for a match and then crashed again.
It was only then that I realized that it was compiling shaders after a delay from starting the game (or at least feedback in the bottom right corner wasn't there at the beginning of the game's launch).

I then got banned for 4 hours for crashing during the search for a match (not even in the middle of a match or at the beginning, but during a search.

I don't know if this is expected behavior or not, but I would argue that you shouldn't be given a 4 hour penalty when crashing during queue.

Same thing happened to me. Once was mid game in this match matchid 57703745 and then again today. I didn't even load into the game just a black screen and it froze, had to restart my laptop and now I can't play till the 18th. There isn't even a game in my match history that shows up just the previous mentioned game which id I shared. Can't really fault the game for this since it's so early in development and the devs have a million issues to deal with as it is.

 

[n.josephros]

Same here, however it jumped straight to a 2-hour ban. This has happened multiple times before but the last time it did was more than a month ago. Hate to have this happening again

 

[momobailoute68]

Yes please, same here, I love this game so much and it hurts me to keep getting banned for legitimate crashes, the first time I can assume it was on me, I am new to the game and I didn't know about the ban system if you abandon a game and I did because my friend got on the game and I wanted to play with them, but the second time I lost power to my room and was able to bring it back up in time to rejoin and continue playing the game but then got hit with an 8 hours ban this time and yesterday, I queue in to play and a message popped up saying failed connection to steam server so I restarted my whole steam thinking it will fix it, but since I never clicked cancel search I am now banned for a whole 24 hours , If anyone can see this thread or do something please you are the GOAT, SAVE USSS

 

[ilgakon]

Same here.
>Game crashed while searching in the hub (afaik the game didn't even find a match yet, I think it crashed from me doing Apollo's ult)
>I opened the game back and it told me to reconnect
>When I joined it was marked as 'safe to leave' before the match even began
>I played through the entire match to the end
>Upon finishing, got put into a low priority queue for "leaving the game" (I was solo-queuing) and got a 24-hour ban

match id: 58750620

Don't know what could have caused this, but I remember using my character token.

Also, the match *does* show on my feed and it is a victory.

Would've been nice if the problem got fixed.

 

[SilentBlade01]

I'm glad this isn't just a me issue because it happened to me again today.
Although I'm very frustrated at everyone's ban timer being so low.
I abandoned 1 match due to toxic teammates (I should have just muted them, but I was in a poor mental state) and got hit with a 24 hour ban and 1 game of in low priority queue.

Just now I:
- Booted up deadlock
- Crashed
- Had to restart steam 2x
- Booted up deadlock
- Waited
- Started a match
- Was notified of a 2 game low priority queue placement with another 24H ban.

I do not recall ever being given a low timer for bans, my first timer was 1 day.
There was a point in time where I would have to constantly leave and rejoin matches before I figured out deadlock was having vram issues and I had to lower my game to medium textures on a RTX 3070.

Regardless, the penalty I have had to endure for this game's instability is incredibly frustrating for me.
More so considering that I am really enjoying this game.

Valve if you read this please examine whatever telemetry you have on me. And if willing please reset whatever number of strikes are assosciated to my account minus the single game that I actually left.

(As a quick side note, on week 1 of playing this game I was playing with a friend and my game crashed due to vram issues before they ended the game within ~5 minutes while I was trying to reopen the game and I got put on suspension when I rebooted the game).

 

[bottlecaps]

Same thing happens to me sometimes, not even really a true crash but it'll say connecting to a match. 30s or so of a loading screen it takes me back to the hideout and when i try to queue again im banned. Banned for a match that didnt fucking start in the first place

 

[swiffer73]

bumping, because this happened to me a few hours ago and many others since this thread was created

 

[geklnp]

Same; my internet has been spotty. My entire internet will be down for an hour or two, and now I am banned. I was feeling down, but I activated bot mode to practice, and I was banned from that as well. I feel like a bot mode that has no other players shouldn't be banned at all for any general reason. Please, Yoshi, make the bot modes have different matchmaking so I can play whenever. Thank you.