The game is causing my computer to instantly power off

O

oSam9

New member
I've been trying to play Deadlock for the past few hours and it seems to consistently cause my computer to abruptly power off completely after about 20 minutes of gameplay. I've tried looking through my eventlog to confirm any errors regarding the crash but I'm not seeing any errors or critical messages that are mentioning issues with performance or an application. The only one is the error message that the computer was shut down unexpectedly. I've confirmed my temps are fine (60C CPU and 75C GPU) and once I restart my computer and re-launch, it doesn't happen again for at least another 10-15minutes.
I'm running windows 11 22h2
Ryzen 5 5600x (not overclocked)
AMD Radeon RX6700 XT
Running the game off of an m.2 nvme SSD

What I've tried so far to resolve the issue without success:
Uninstalled Microsoft Game Services
Limited my FPS to 240fps to match refresh rate
Repaired game files
Restarted the computer

Not sure what else to try or if anyone else is having this issue. Out of the 5 other people I'm playing wit, only 1 has had it happen 1 time and their machine didn't completely shut down. They're also running an Nvidia graphics card so I'm not sure if that crosses that off for potentially being part of the issue.

EDIT: I believe I resolved this issue by lowering my rendering settings from 100% -> 60%.
 
Last edited:
Maybe you already know this, but instant power off is normally a sign of hardware trying to protect itself from extreme heat or voltage. A software error would either crash the game or give you a blue screen.
 
Lazarus Long said:
Maybe you already know this, but instant power off is normally a sign of hardware trying to protect itself from extreme heat or voltage. A software error would either crash the game or give you a blue screen.
Click to expand...
Good call. Let me give it a deep clean and see if it's any better.
 
Check your system for stability with some stress tests (furmark, OCCT).
If the system is stable but your pc shuts off only in Deadlock (like mine did, my screen freezed for 2-5 sec then reset) you may try to undervolt+underclock your GPU, I did that and in my case it stabilized the situation at the cost of 10-15 fps (3080).
If you crash in Furmark or OCCT then the problem is some settings in your hardware (overclocks or other things) or temps or both, and you should investigate in that direction I think.
Lowering settings in the game a bit also helped for me, if i lowered everything to the lowest i did not crash even before the underclock/undervolt.
 
worldofdenis said:
I'm having the same problem, so it's gone? What did you do to solve it ? And are you sure it's gone ?
Click to expand...
I found that the fans on my computer were all very clean but the filter on the front of my case was pretty full of dust. So after cleaning that and the rest of my case, I also dropped my render settings down from 100% to 60% to try and make things easier to run. I then was able to play 2 full games with no issues.
 
The game is definitely quite taxing on h/w considering its at a early alpha (closed) stage. My 5600x setup fans spin considerably loudly as we get deeper into a match, specially once we get into the "pit"
 
I'm having the same issue, trying to figure out why. Could certainly be a hardware issue (and I would generally think that it is) except that it has never happened in any other game. Weirdest thing the computer just turns off. No errors in event viewer except unexpected shut down. Not happening in any other game.
 
You could probably try undervoling Gpu or Cpu so they use up less power. Monitor their temps while playing to point out what exactly is causing the crash.
 
Idk about op but I've been monitoring mine. My cpu pretty much stays same as idle because it's on water it goes up maybe 3 degrees, my gpu is a Radeon so it doesn't get hot at all either. Really weird only this game shuts mt pc down. Thinking about running a stress test on the ram specifically but I've been using this build for 3 years without any crashes in anything else and I've never had my computer shut off like this.
 
I don't think it's a hardware issue because between yesterday and today there's been several reports of the same issue. 99% sure it's an AMD issue
 
Lazarus Long said:
Maybe you already know this, but instant power off is normally a sign of hardware trying to protect itself from extreme heat or voltage. A software error would either crash the game or give you a blue screen.
Click to expand...
Not necessarily, there's a very famous crash in the game Metro Exodus named the Caspian Lighthouse Crash that has the same symptoms as these ones.
 
ryanericschlitz said:
Idk about op but I've been monitoring mine. My cpu pretty much stays same as idle because it's on water it goes up maybe 3 degrees, my gpu is a Radeon so it doesn't get hot at all either. Really weird only this game shuts mt pc down. Thinking about running a stress test on the ram specifically but I've been using this build for 3 years without any crashes in anything else and I've never had my computer shut off like this.
Click to expand...
I would suggest dropping the render settings a bit and see how it does. It's possible this is an amd Radeon issue but I had absolutely no issues after dropping my settings down a bit yesterday.
 
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