PC spontaneously shuts down

2003 Chevy Impala

2003 Chevy Impala

New member
I have encountered an issue where my PC spontaneously powers off. It does not restart like other people have mentioned, and Windows does not properly shutdown. My PC simply loses all power and has to be manually started again.
 
I experienced this on my windows install as well, and it consistently happens a few seconds after loading into the hero test. I usually play on linux, and in the same situation the game crashes suddenly.
 
you are said:
Are you sure it is related to the game itself?
Click to expand...
I am quite certain. This is a solid PC, and I have not had this problem since the Diablo IV beta nuked my GPU. I had to rebuild my setup after that, and I haven't had any issues since. I have played some other games in the meantime, and the issue only repeats when I'm in a match in Deadlock.
 
Trickster said:
I experienced this on my windows install as well, and it consistently happens a few seconds after loading into the hero test. I usually play on linux, and in the same situation the game crashes suddenly.
Click to expand...
That's interesting. I might try to fix up my Linux machine and play some on it to see how it goes. Right now it is missing a couple of parts though.
 
2003 Chevy Impala said:
That's interesting. I might try to fix up my Linux machine and play some on it to see how it goes. Right now it is missing a couple of parts though.
Click to expand...
I found a solution to the linux crash in this thread: https://forums.playdeadlock.com/threads/crash-on-linux.583/ although unfortunately it is not applicable to windows systems.

It appears to be memory related. I would assume the same problem is causing both the crash on linux and the shutdown on windows. Memory problems are often the cause of bluescreens, so it almost makes sense just that the instant shutdown behavior is very weird.
 
Just had an issue with this on my AMD Ryzen 7 3700X, in my case my cpu had overheated and caused immediate shutdown to protect the CPU. Check the temps of your build while the game is running. I had to revert an overclock I made at 4.2MHz because this game uses a lot of CPU.
 
biscuit said:
Just had an issue with this on my AMD Ryzen 7 3700X, in my case my cpu had overheated and caused immediate shutdown to protect the CPU. Check the temps of your build while the game is running. I had to revert an overclock I made at 4.2MHz because this game uses a lot of CPU.
Click to expand...
I will check on that next time I play. Thnx
 
Download hardware info and watch your temps whilst playing, see if your hitting a thermal throttle.

I had it last year with a new build but my artic freezer cooler had a fault.

I would have thought it but these things happen.
 
sam11 said:
Download hardware info and watch your temps whilst playing, see if your hitting a thermal throttle.

I had it last year with a new build but my artic freezer cooler had a fault.

I would have thought it but these things happen.
Click to expand...
Already did earlier. CPU is 60-ish degrees, which is fine. Now, I rechecked dx11 log after your reply and noticed that GPU hotspot instantly shoots up to 110C. Decided to run logging with Vulkan just to compare and had my first Vulkan shutdown. GPU hotspot temp steadily climbs to 100C.
Never thought it was GPU, it just doesn't seem like a GPU issue, GPUs don't shut PCs down usually. Maybe PSU overcurrent protection?

Here's my logs, in case someone wants them
 

Attachments

chookeychook said:
Already did earlier. CPU is 60-ish degrees, which is fine. Now, I rechecked dx11 log after your reply and noticed that GPU hotspot instantly shoots up to 110C. Decided to run logging with Vulkan just to compare and had my first Vulkan shutdown. GPU hotspot temp steadily climbs to 100C.
Never thought it was GPU, it just doesn't seem like a GPU issue, GPUs don't shut PCs down usually. Maybe PSU overcurrent protection?

Here's my logs, in case someone wants them
Click to expand...

That's certainly a new one for me too...

Maybe run a 3dmark benchmark and log the temps too just to rule out a fault with the GPU specifically or the game causing the fault?

Other than that i'd suggest maybe try downgrading/upgrading drivers to see if you can find stability that way too.
 
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