Idea on ban handling

[Barøn]

I've seen tons of posts stating to be banned for no reason. i think in many cases people are not 100% innocent (me included), but banning someone just because he doesn't handle everyone as if they were made out of glass because they could snap and report you is surely not the right approach. My maybe naive idea:

1) notify them about the recent behaviour reports at first

2) up the threshold because apparently a stack of friends in a game reporting you is enough for a ban

3) actually check what people did when hitting the threshold, not ban them right away for multiple days

4) set an expiry date on received reports to lower the counter gradually over time when people behave better

I got to say I have no idea what the ratio between staff and player base is, so this might not be easy to realize in the current state.
Also not having a sub forum for general feedback seems odd because there are obviously things that need to be spoken about that are not a bug.

 

[Barøn]

Ah and I didn't mean to say there should be zero automatization, but maybe only if a ban is trivial for lets say someone that has a high report count across days or weeks.