Crashing On Launch AMD + NVIDIA Laptop [FIX FOUND]

[glarmer]

Hi,

Recently my brother on an Asus Nitro AMD + NVIDIA laptop started suffering issues while trying to play deadlock.

His problems were:
- On direct x 3d he would crash to desktop, eventually we got it to freeze on startup video instead.
- When forcing vulkan he would instead make it to main menu with all the menus flickering, tabbing out of the game made it so we could see and click menus (in windowed/fullscreen borderless) but there is no way you could play like this.

We tried:
- Reinstalling the game
- Reinstalling the nvidia drivers
- Removing all laptop bloatware
Eventually I tried to open the AMD software on the laptop, which manages the iGPU. It gave an error claiming that potentially windows update had updated and broken the AMD software installation.

[FIX]
- Uninstall the AMD software
- Go to https://www.amd.com/en/support/download/drivers.html and download the software
- Make sure to select the advanced options and select the "Factory Reset" option
- Restart the PC
- Game should now work

Other notes:
I noticed when we uninstalled the NVIDIA drivers completely, the game just refuses to open, so if you have that issue check your NVIDIA drivers.

Hope this can help!
Glarmer

 

[azzarudders]

I am the brother ^ This issue has happened again after a new nvidia driver update DD so i guess nvidia driver update breaks the amd cpu driver software

 

[daspect]

I had this issue and after a couple of frustrating days found your post and was able to fix it. Thank you very much for posting and explaining everything in detail. My heart was broken being cut off from this great game