Constant disconnection/interent issues

[iPhantomGuy]

During almost every game, I will suddenly lose connection and my entire internet connection dies. I can usually rejoin in a few seconds, but almost immediately the disconnection happens again. I can't play a single match like this, and due to this, I am almost forced to play exclusively if I want to finish a whole match without losing connection. Anyone know what this is about? This ONLY happens in Deadlock, no other program has ever done this. Due to this problem, this game is unplayable for me.

 

[iPhantomGuy]

I copy pasted some lines I saw when I disconnected, hopefully that can help developers. Match ID is 26706759. Note that these crashes all happen within a 2-3 minute window, and the only reason I don't have more attached files is that I didn't retry after the 3rd disconnect and abandoned the match. This all happened like 5 minutes ago, so at ~21:57 PM CET

 

[iPhantomGuy]

It seems like I'm disconnecting due to losing connection with Steam, and as a result I'm also disconnecting from the server. I've found some posts from other games that are reporting similar issues. Funnily enough, most posts I have found are on forums for CS or Dota, maybe its a Valve wide issue? I tried the solution that was suggested in the first thread about setting using Namebench, but it didn't work. I still can't complete matches, and I also found out that I can't play any bot matches either, due to them being hosted on a server and not locally

 

[iPhantomGuy]

For anyone still having this problem, I solved it.

1. For me, the fix was to check the driver I use for my internet connection (which you can see when pressing Windows key > Device Manager > Network > {your internet driver}).
2. Open it's properties (right mouse button on the driver you use > properties).
3. Go to the "Power Management tab".
4. Make sure the option "Allow the computer to turn off this device to save power" is NOT CHECKED.

This is what caused my issue. Due to this game still being in its early stages, it probably leaves a lot to be desired in terms of optimization. That's why it is probably very intensive to run in terms of graphics + computing power, which caused this driver to shut off whenever Deadlock would use too much power. If you don't know which driver you are using to connect to the internet, you can disable + enable them one by one to check. Whichever driver you have turned off just before you lose internet connection, that's the one. My PC has a Corsair RM850x for a PSU, and an RTX 3080. Lowering the graphics quality might also solve this issue, but I haven't tested it. Make sure to verify whether your PC can handle playing Deadlock before doing the above, I don't want to be responsible for anyone's PC blowing up.

I've only played two games since I altered this setting, but I haven't seen any issues so far. I'll update this thread if anything related comes up.

 

[robusto]

This didn't fix the issue for me, but might have made it better. It manifests the same way as described in this thread (and others). No other game triggers this crash/reset of my network interface.

After upgrading driver and disabling 'allow computer to turn off this device to save power', this happened less in the single game I've tested with, but it did still happen. I'll update here if it gets any better.

It's definitely not ISP since I can see the packet loss and interface reset when the issue happens. Running winmtr/traceroute and can see the lost packets are definitely related to my interface and router. No other connected device in the house appears to have issues.

 

[Truthx101]

This didn't fix the issue for me, but might have made it better. It manifests the same way as described in this thread (and others). No other game triggers this crash/reset of my network interface.

After upgrading driver and disabling 'allow computer to turn off this device to save power', this happened less in the single game I've tested with, but it did still happen. I'll update here if it gets any better.

It's definitely not ISP since I can see the packet loss and interface reset when the issue happens. Running winmtr/traceroute and can see the lost packets are definitely related to my interface and router. No other connected device in the house appears to have issues.

Hey please send a crash report. Though if you have the "Same" issue as them there are quite a few problems happening in the crash report.

Localization Failures: Multiple lines show errors such as "Failed to localize" which is caused by missing/corrupted game files
Fix: Verify your game files on steam/Uninstall-Reinstall

Resource File Errors: A few lines stated he was missing sounds such as melee impacts, particle debugs, which can make the game have problems and crash when trying to load these assets.

Network Latency Performance Warnings: High frame misdelivery, performance warnings, and steamnetworksockets held for 12.9ms which indicates network instability causing desync/crashes.

Physics Engine Issues: "Cannot apply Ragdoll impulse, body part root_motion is not physicalized" & "unit_status_overlay::m_vecOrigin... outside of cell bounds." these suggest data not being rendered correctly which destabilizes the game engine.
---------------------------------------------------------------------------------
Fix's:

Verify Integrity of game files.

Update graphics/Network Drivers.

Limit Background Applications

Lower Game Settings
--------------------------------------------------------------

If you can provide your crash logs Robusto I'd be more then happy to look at it and help trouble shoot your issue. All of these things listed are based on the original posters crash logs, so please take them with a grain of salt, and if you can provide yours it will be more helpful

 

[robusto]

C:\Program Files (x86)\Steam\logs doesn't have a crash log file. Is there somewhere else to look?

I've tried verifying the steam game files and will re-test. I'll try uninstalling/reinstalling next.

The bug manifests as random disconnects while playing a regular game. Oftentimes, multiple occurrences in a regular ~30-40m game

 

[robusto]

Verifying integrity didn't do anything. Had multiple lag spike/freezes; 1 hard disconnect. Reconnecting works.

Trying reinstalling. EDIT: Reinstalling might have been it, but only played one game where there were not freezes or disconnects.

 

[iPhantomGuy]

C:\Program Files (x86)\Steam\logs doesn't have a crash log file. Is there somewhere else to look?

I've tried verifying the steam game files and will re-test. I'll try uninstalling/reinstalling next.

The bug manifests as random disconnects while playing a regular game. Oftentimes, multiple occurrences in a regular ~30-40m game

when crashing, press F7, it shows you the full console output. You can save that output as a file and upload it

 

[iPhantomGuy]

Just found out that I still have the issue. It doesn't happen every match anymore, but if it happens, its in the same pattern as before.

 

[delarosa.uly]

Similar issues. No disconnections, only extreme lag spikes.