Consistent problems with chat moderation

I have been playing deadlock since August-September of 2024. Early on in the game, there wasn't much of a moderation system to worry about. But since then, I have gradually been communication banned for reasons both valid and invalid (we've all been there). My issue, obviously, is with the invalid bans. I am not the only one that has complained about this- according to a mod in the discord server, and a couple of my friends that I have played with over the past year or so have dealt with similar issues.

I am tired of saying tame things, communicating with my team, and lightly trash talking, just to end up getting all communication taken away. I have been called slurs, and harassed for the entire duration of matches before. I mute them, and the problem is solved. I report them, they hardly ever get banned, but GOD FORBID I return a fraction of the energy to someone like that, and I'm handed 1 day up to 30 day cool downs.

I was banned less than an hour ago for 5 days- because I made a "McGinnis IDF" joke in game (only thing I said) outside of politely communicating with my teammates, things such as "go mid" "pushing walker". This is obnoxious- all it does it grief my teammates (who are unable to communicate with me) and being on their side of it isn't any better. The amount of times that I have joined a match, just for 3 of my teammates to only be able to communicate via the scroll wheel, which is unsurprisingly ineffective at real communication and playmaking, SUCKS. This makes the game unenjoyable for days, even weeks on end, given that my only opportunity to actually COMMUNICATE with teammates is if friends are on, or sifting through the discord server for a group of people playing in the same region- which is not often.

The chat moderation system is leading to unintentional griefing. There is a mute feature for a reason- and this game is marketed towards teenagers/adults, who should be mature enough to handle coarse language. There is no reason that, when people like me are being called multiple slurs, and we mute them, that other people can't do the same.

This system is also incredibly abusable- I have carried teams, having the highest stats in the lobby, and not spoken more than a few sentences, just to end up com banned because my entire team (or the enemy team) reported me for something insignificant (or non-existent).


Counter-strike, another game made by your company, has a much better system with chat moderation- where a communication ban is incredibly rare, and only comes after multiple consistent reports across games from a LOT of people. If we are able to mute others, we do NOT need a malfunctioning AI chatbot moderating games. Not only is this a waste of your resources, it's a waste of our time to play a game and risk getting a ban for no valid reason, despite people who DO say incredibly terrible things very seldom getting any kind of punishment for it.

I had three people on my team yesterday saying the f slur, the t slur, the n word, etc. and I reported them as a test (I had my lane mate report them as well). They received ZERO ban (we invited them into a lobby after the fact) despite having said in both text and voice chat multiple egregious things about those people. I was banned for 5 days for making a reference to a popular deadlock meme on tiktok of calling McGinnis an IDF soldier.

Please, for the love of god, fix this system. I'm tired of walking on eggshells and being griefed by the system for no reason. I can't communicate with my teammates til Wednesday, fuck them I guess!
 
Back
Top