not ranking up

[j1024gomez]

ive been playing with my friends we started at the same time and they ranked up to emissary but im stuck in initiate. idk if their is a fix for this but im stuck in lower lvl lobbies and this is not my elo and i feel bad for the players im fighting and they think im smurfing but the reality is i just cant rank up im stuck. i also literally just won a game and de-ranked.

 

[gfevertvlive]

I have the same issue, my match history shows more wins than losses so you would expect me to be at a higher rank than what I started with. However, I'm just stuck at seeker 2, this is def not my rank, I'm like 2v1ing my lane consistently.