Incorrect Ban - Game crashing on loading

[Tero]

(No MatchID as I never made it past loading)
While loading, the game crashed complaining about a map file corruption
Unmodded - (never left any match out of the 364 I played)
video of the loading if that's any help

https://cdn.steamusercontent.com/ugc/17436023388568726271/7CE29B364CEA2A7175D0B7C46C111EA999509922/

The match not showing in the history:
I couldn't relaunch the game "Verifying files" was stuck At 0% even after restarting steam. A PC restart fixed the issue. After loading back it said I was banned until 10:06pm which was about 6 minutes after I logged back in so probably a short 15 minutes ban?

 

[jpcunhex2014]

Having the same issue as you with the map corruption file, although i could verify the files, i can't actually enter the matches, cause it crashes. Do try "map dl_midtown" in your console to see if it worked for you instead of you getting banned again.
Here's the thread i also made about this (in case you also wanna look at the situation):

Thread 'Updated Map (Mid Town) is Crashing my game'

Jan 23, 2026

To summarize: this updated map, introduced with the Old Gods, New Blood update, consistently crashes my game. I’ve already tried numerous troubleshooting steps—checking the BIOS, verifying file integrity, updating drivers, reinstalling the game, etc.—but none of them resolved the issue.

While reviewing the game console during loading, I noticed a consistent pattern. When the map dl_midtown command runs, the map begins loading normally but always crashes at the same point: a red error tied to light_test_sky_sunset.vtex_c. At the same time, the console reports failures when attempting to...

• jpcunhex2014
• Replies: 4
• Forum: Bug Reports

• 

 

[jacobw2492]

just had the same experience and was banned with no match id as well sorry for your situation as well