Description:
While playing two consecutive matches on the server, I encountered a critical issue during the second match. The game froze mid-match, and I was taken back to the startup screen as if the game was searching for a server. At this point, the game and PC became entirely unresponsive, with no way to interact or regain control. I attempted several troubleshooting steps, including trying to search online for a solution, but I was unable to exit the frozen game screen. A complete system restart was required to regain functionality.
After restarting my PC, I logged back into Steam and the game. Upon re-entering, I was notified that I had received a temporary ban and was placed in low-priority matchmaking due to the system detecting my disconnection, which I find unreasonable given the circumstances. The game did not allow any option to report this issue due to the complete freeze.
Steps to Reproduce:
The game should not freeze mid-match, and even in the case of a crash, there should be a way to report the issue without receiving an automatic ban or penalty.
Actual Result:
The game froze, returning to the startup screen with no ability to interact or report the issue, resulting in a temporary ban and low-priority matchmaking penalty.
System Information:
This issue seems to have been triggered randomly during gameplay, but I am unsure if it is related to my hardware or an issue with the game itself. Given my system specs, it’s unlikely to be a performance-related problem. Receiving a penalty in these conditions seems unfair as the system freeze rendered me unable to interact with the game in any way.
While playing two consecutive matches on the server, I encountered a critical issue during the second match. The game froze mid-match, and I was taken back to the startup screen as if the game was searching for a server. At this point, the game and PC became entirely unresponsive, with no way to interact or regain control. I attempted several troubleshooting steps, including trying to search online for a solution, but I was unable to exit the frozen game screen. A complete system restart was required to regain functionality.
After restarting my PC, I logged back into Steam and the game. Upon re-entering, I was notified that I had received a temporary ban and was placed in low-priority matchmaking due to the system detecting my disconnection, which I find unreasonable given the circumstances. The game did not allow any option to report this issue due to the complete freeze.
Steps to Reproduce:
- Play a match on a server.
- Experience game freeze mid-match (exact trigger unknown).
- Observe that the game returns to the startup screen while searching for a server.
- Game becomes completely unresponsive, preventing any further interaction.
- Restart the PC to regain control.
- Log back into Steam and the game.
- Receive a temporary ban and low-priority matchmaking status due to disconnection.
The game should not freeze mid-match, and even in the case of a crash, there should be a way to report the issue without receiving an automatic ban or penalty.
Actual Result:
The game froze, returning to the startup screen with no ability to interact or report the issue, resulting in a temporary ban and low-priority matchmaking penalty.
System Information:
- CPU: Intel Core i7-12700K
- GPU: NVIDIA RTX 3080 Ti
- RAM: 32GB DDR4 3200MHz
- Power Supply: Seasonic 850W
- Operating System: (Windows 11 Pro 23H2)
This issue seems to have been triggered randomly during gameplay, but I am unsure if it is related to my hardware or an issue with the game itself. Given my system specs, it’s unlikely to be a performance-related problem. Receiving a penalty in these conditions seems unfair as the system freeze rendered me unable to interact with the game in any way.
