False (or not) permanent ban

Dkfl20018

New member
There are 2 reasons why the ban could have happened, abuse of the bug on doorman for passing through walls or my friend banned me while we were playing in the sandbox and it turned out that I was playing with cheats and he clicked ban (I did not play with any cheats).Please explain the reason for the ban and unban me if possible.
P.S. the picture was translated by an automatic translator
 

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