[Critical] PC reboot with Kernel-Power 41 (63)

[TwiGi]

Played only 48 minutes, computer rebooted 3 times. In other games this did not happen, although I played such heavy games as Hellblade 2, Alan Wake 2, Plague Tale 2.

I am attaching information about the PC specifications in a file

The first reboot occurred while viewing champion skills

Spoiler: First reboot information

- <Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event

">


- <System>


<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />


<EventID>41</EventID>


<Version>8</Version>


<Level>1</Level>


<Task>63</Task>


<Opcode>0</Opcode>


<Keywords>0x8000400000000002</Keywords>


<TimeCreated SystemTime="2024-08-16T09:31:36.6777503Z" />


<EventRecordID>172091</EventRecordID>


<Correlation />


<Execution ProcessID="4" ThreadID="8" />


<Channel>System</Channel>


<Computer>DESKTOP-KNPQ1S1</Computer>


<Security UserID="S-1-5-18" />


</System>


- <EventData>


<Data Name="BugcheckCode">0</Data>


<Data Name="BugcheckParameter1">0x0</Data>


<Data Name="BugcheckParameter2">0x0</Data>


<Data Name="BugcheckParameter3">0x0</Data>


<Data Name="BugcheckParameter4">0x0</Data>


<Data Name="SleepInProgress">0</Data>


<Data Name="PowerButtonTimestamp">0</Data>


<Data Name="BootAppStatus">0</Data>


<Data Name="Checkpoint">0</Data>


<Data Name="ConnectedStandbyInProgress">false</Data>


<Data Name="SystemSleepTransitionsToOn">27</Data>


<Data Name="CsEntryScenarioInstanceId">0</Data>


<Data Name="BugcheckInfoFromEFI">false</Data>


<Data Name="CheckpointStatus">0</Data>


<Data Name="CsEntryScenarioInstanceIdV2">0</Data>


<Data Name="LongPowerButtonPressDetected">false</Data>


</EventData>


</Event>

The second reboot occurred while loading into the map

Spoiler: Second reboot information

- <Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event

">


- <System>


<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />


<EventID>41</EventID>


<Version>8</Version>


<Level>1</Level>


<Task>63</Task>


<Opcode>0</Opcode>


<Keywords>0x8000400000000002</Keywords>


<TimeCreated SystemTime="2024-08-16T09:39:42.1585238Z" />


<EventRecordID>172192</EventRecordID>


<Correlation />


<Execution ProcessID="4" ThreadID="8" />


<Channel>System</Channel>


<Computer>DESKTOP-KNPQ1S1</Computer>


<Security UserID="S-1-5-18" />


</System>


- <EventData>


<Data Name="BugcheckCode">0</Data>


<Data Name="BugcheckParameter1">0x0</Data>


<Data Name="BugcheckParameter2">0x0</Data>


<Data Name="BugcheckParameter3">0x0</Data>


<Data Name="BugcheckParameter4">0x0</Data>


<Data Name="SleepInProgress">0</Data>


<Data Name="PowerButtonTimestamp">0</Data>


<Data Name="BootAppStatus">0</Data>


<Data Name="Checkpoint">0</Data>


<Data Name="ConnectedStandbyInProgress">false</Data>


<Data Name="SystemSleepTransitionsToOn">0</Data>


<Data Name="CsEntryScenarioInstanceId">0</Data>


<Data Name="BugcheckInfoFromEFI">false</Data>


<Data Name="CheckpointStatus">0</Data>


<Data Name="CsEntryScenarioInstanceIdV2">0</Data>


<Data Name="LongPowerButtonPressDetected">false</Data>


</EventData>


</Event>

The third reboot occurred while playing the tutorial

Spoiler: Third reboot information

- <Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event

">


- <System>


<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />


<EventID>41</EventID>


<Version>8</Version>


<Level>1</Level>


<Task>63</Task>


<Opcode>0</Opcode>


<Keywords>0x8000400000000002</Keywords>


<TimeCreated SystemTime="2024-08-16T09:51:46.1216565Z" />


<EventRecordID>172303</EventRecordID>


<Correlation />


<Execution ProcessID="4" ThreadID="8" />


<Channel>System</Channel>


<Computer>DESKTOP-KNPQ1S1</Computer>


<Security UserID="S-1-5-18" />


</System>


- <EventData>


<Data Name="BugcheckCode">0</Data>


<Data Name="BugcheckParameter1">0x0</Data>


<Data Name="BugcheckParameter2">0x0</Data>


<Data Name="BugcheckParameter3">0x0</Data>


<Data Name="BugcheckParameter4">0x0</Data>


<Data Name="SleepInProgress">0</Data>


<Data Name="PowerButtonTimestamp">0</Data>


<Data Name="BootAppStatus">0</Data>


<Data Name="Checkpoint">0</Data>


<Data Name="ConnectedStandbyInProgress">false</Data>


<Data Name="SystemSleepTransitionsToOn">0</Data>


<Data Name="CsEntryScenarioInstanceId">0</Data>


<Data Name="BugcheckInfoFromEFI">false</Data>


<Data Name="CheckpointStatus">0</Data>


<Data Name="CsEntryScenarioInstanceIdV2">0</Data>


<Data Name="LongPowerButtonPressDetected">false</Data>


</EventData>


</Event>

 

[wheretheirisawilltheirisaway]

you should upload the minidumps from windows and I can take a look at the trigger, you can find the dumps at C:\Windows\Minidump

 

[TwiGi]

you should upload the minidumps from windows and I can take a look at the trigger, you can find the dumps at C:\Windows\Minidump

For some reason dumps were not created upon reboot...

 

[k4iser.88]

Had the same issue, was able to fix at the moment by undervolting+underclocking the GPU a bit and lowering graphics settings a bit aswell.

 

[wheretheirisawilltheirisaway]

Had the same issue, was able to fix at the moment by undervolting+underclocking the GPU a bit and lowering graphics settings a bit aswell.

Agree, removing any overclocks can help undervolting can certainly stabilize the power draw on the power supply.

 

[TwiGi]

Had the same issue, was able to fix at the moment by undervolting+underclocking the GPU a bit and lowering graphics settings a bit aswell.

The video card has been undervolted for a long time ago, the power supply is more than enough. I'll try lowering graphics settings.

 

[akademiker1]

A restart without a bugcheck code means it wasnt even a BSOD but the hardware just decided to reset. Do you have a 12000-14000 series intel cpu?

 

[wheretheirisawilltheirisaway]

do you have any crash dumps at the following locations?
1. "..\steamapps\common\Project8Staging\game\bin\win64\project8_*_*_*_*_*.mdmp",
2. "..\Steam\dumps\crash_project8.exe_*_*.dmp";

 

[MrRooter]

Yeah my first two times playing my PC immediately hard crashed upon joining a game (solo was fine). I have a 5900x with an aggressive per core undervolt, I tried turning it off and it has not happened since. I doubt its specifically this games fault, though I have been perfectly stable otherwise, (hence why its such an aggressive undervolt). kernel power is likely CPU related in my experience.

 

[TwiGi]

A restart without a bugcheck code means it wasnt even a BSOD but the hardware just decided to reset. Do you have a 12000-14000 series intel cpu?

Processor: AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz

 

[TwiGi]

do you have any crash dumps at the following locations?
1. "..\steamapps\common\Project8Staging\game\bin\win64\project8_*_*_*_*_*.mdmp",
2. "..\Steam\dumps\crash_project8.exe_*_*.dmp";

No and no...

 

[TwiGi]

Just spent 27 minutes in the tutorial, no reboots. Maybe the problem was fixed in the latest update. I'll keep an eye on this for some time

 

[k4iser.88]

No and no...

I could not find the crash dumps aswell.

The video card has been undervolted for a long time ago, the power supply is more than enough. I'll try lowering graphics settings.

My GPU was already undervolted and stable in other applications and tests, and my PSU was more than enought aswell. What I'm trying to say is that while your system may seems perfectly stable in general this game at this stage is a lot more unstable by nature and maybe setting up a more conservative GPU profile (undeclock+undervolt) with more room to breathe at the cost of some performance is worth a try. It did the trick for me atleast. GL