Bug Report: Stuck on Loading Screen in Normal Matchmaking

[d_d_d]

Bug Report: Stuck on Loading Screen in Normal Matchmaking (Solo Queue)

Description: When queuing solo for normal matchmaking (non-ranked), the game successfully finds a match. However, it gets stuck on the loading screen and never progresses. I waited for 15 minutes, but nothing changed. When I pressed "Escape," it only gave me the option to "Leave Spectating," which I selected. After leaving, I received a 5-minute temporary ban.

I attempted to queue again solo, but the same issue occurred. After waiting another 15 minutes, I left the game via the "Leave Spectating" option again and received a 20-minute ban.

In the hundreds of games I've played, I’ve never experienced this kind of behaviour before.

Additional Info:

• I recently switched to the Vulkan rendering mode; the majority of my games were played using Direct3D. I read on the forums that switching back to Direct3D might resolve this issue, and I plan to try that.

Steps to Reproduce:

1. Solo queue for normal matchmaking (non-ranked).
2. Get matched and proceed to the loading screen.
3. Game gets stuck on the loading screen indefinitely.
4. Press "Escape," then select "Leave Spectating."
5. Receive a temporary ban.

Expected Behaviour: The game should load normally, allowing me to enter the match without getting stuck.

Actual Behaviour: The game remains on the loading screen for 15+ minutes, forcing me to leave and resulting in temporary bans.