Black Screen during load / navigation

[contact.dj.ok]

Only recently ran into this issue after several days of playing (At least since August 8) without this issue occurring. I assume it's related to an update but can't pinpoint what's causing it just yet.


My issue is the black screen happens consistently after interacting with the game. it'll start black screen (not showing the usual VALVe logo), but then displays the intro video correctly after a few seconds (Audio's going on correctly the entire time).


Hitting escape (esc) during the intro sequence to get to the main menu faster also consistently causes the issue. Tabbing out then clicking the program also causes the issue.


Clicking on the screen after this cutscene does not trigger it, but clicking on items (Play / Heroes / Settings / etc) causes a short 2-3 second black screen. Mouse movement does not seem to affect the issue, just navigation.


Changing settings back to default does not appear to resolve the issue as well.


Hadn't attempted a game since this issue started. It doesn't appear to be Fullscreen / Borderless Window related. Reverting back to default visual settings doesn't seem to affect the issue (still happens regardless of settings applied)


Verifying game files does not seem to resolve the issue. uninstalling and reinstalling the game doesn't seem to resolve the issue.


Game's installed on a side drive (M drive) as opposed to the C drive. Don't THINK that would cause an issue, as it never showed these symptoms since playing.


Any thoughts? I know i did a drivers update previously but i've played the game several times since that update and didn't encounter issues until today (Sept 4, 1 PM CST)

Similarly, the game is still STABLE. No signs of a memory leak / unhandled exception or things of that nature. It'll just sit there and black screen on / off while the audio still runs. And, once the black screen is removed and normal visuals are restored, the game shows no 'we've encountered an error' situation. Based on this, i think it's something to do with the DirectX 11 + AMD Drivers issues from a recently pushed update that's causing it. Can't replicate the behavior with other non-Deadlock games (such as Balatro, Bingle Bingle, VRChat, Rabbit & Steel, Slave Zero X... All run more or less fine without the above error)


here's my setup as pulled from Steam (Steam > help > System Information):



System Information
Steam has detected the following hardware and software in your system:

Computer Information:​

Manufacturer: Micro-Star International Co., Ltd.
Model: MS-7B94
Form Factor: Desktop
No Touch Input Detected

Processor Information:​

CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i9-10920X CPU @ 3.50GHz
CPU Family: 0x6
CPU Model: 0x55
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 3504 MHz
24 logical processors
12 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Supported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Supported
AVX512VNNI: Supported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:​

Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:​

Driver: AMD Radeon RX 7600 XT
DirectX Driver Name: atidx9loader32.dll
Driver Version: 32.0.11037.4004
DirectX Driver Version: 32.0.11037.4004
Driver Date: 8 23 2024
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 75 Hz
DirectX Card: AMD Radeon RX 7600 XT
VendorID: 0x1002
DeviceID: 0x7480
Revision: 0xc0
Number of Monitors: 3
Number of Logical Video Cards: 3
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 5760 x 1168
Primary Display Size: 20.47" x 12.60" (24.02" diag), 52.0cm x 32.0cm (61.0cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:​

Audio device: Headphones (HyperX Cloud Alpha

Memory:​

RAM: 65213 Mb

VR Hardware:​

Headset: HTC Vive Elite (lighthouse)
Display: HTC vive_cosmos (viveVR)
Base station or sensor: HTC HTC V2-XD/XE (lighthouse)
Base station or sensor: HTC HTC V2-XD/XE (lighthouse)
Tracker: HTC VIVE Tracker 3.0 MV (lighthouse)
Tracker: HTC VIVE Tracker 3.0 MV (lighthouse)
Tracker: HTC VIVE Tracker 3.0 MV (lighthouse)
Controller: HTC Vive. Controller MV (lighthouse)
Controller: HTC Vive. Controller MV (lighthouse)

Miscellaneous:​

UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 7630121 MB
Largest Free Hard Disk Block: 2131530 MB
OS Install Date: Mar 12 2021
Game Controller: Xbox 360 Controller detected
MAC Address hash: f9b6d60c77f45ab0dc469bb4e0a826b69bd31725

Storage:​

Disk serial number hash: e9eb14b1
Number of SSDs: 2
SSD sizes: 2000G,1000G
Number of HDDs: 2
HDD sizes: 3000G,2000G
Number of removable drives: 0
Compare Your HardwareClose

 

[contact.dj.ok]

Update: Navigating to the Sandbox (in between black screens), the game does load successfully. Normal gameplay items like running / shooting / ability activation / death & respawn runs successfully without the issue occurring.

But, going to the Item shop re-triggers the issue. Same with purchasing / selling / browsing builds / selecting build / exiting browsing. Even mousing over items within a build causes the 1-3 second black screen issue.

Holding the Alt key to bring up the menu operates fine, but 'select hero' gives the same black screen issue. Same with the Escape key for the in-game menu.

I'm thinking this is a handled error on 'the UI has changed on the screen' that's causing the error, but that's a layman guess.

 

[contact.dj.ok]

Update 2: doing a windows restart seems to have resolved it for now. I'm actually chalking this up to GPU hardware failure / issues as opposed to the game, as other games (Balatro) started showing the same kind of errors.

Strange and stranger. AMD, you gotta make better stuff, man.