After I chose "priority" (yellow border) in the roster for Haze, I didn't get the hero even once in a whole week

[crow_talks]

The problem I see is that the heroes' priorities don't work as stated in the description (it says that the chance to play on the selected hero increases).). As a user, I expect to play Purple heroes very often, Yellow heroes occasionally, and White heroes rarely. Why, then, did I not play Yellow even once, but played White many times? (see second screenshot)

I'm questioning the point of such a system in my case, because playing Haze requires me to give her the same priority as Wraith, and that's not what I want! I set such priorities in order to learn to play the Purple hero as often as possible, not to lose the skills of playing the Yellow hero, and only as a last resort to play the White one.

Or maybe it's just how popular Haze is? But I wouldn't mind waiting longer to play her from time to time!

 

[joeinky]

Don't make a single hero purple unless that's abolutely the hero you want to play

It's just luck of the draw that you got Seven more often than Haze, your roster is full of very popular, easy to use heroes, so of course lots of people are going to want to pick them, maybe you just got matched up with lobbies where both Wraith and Haze were marked purple by other people but no one marked Seven, so the game gave you Seven

Set up your roster like this, where the heroes you really enjoy playing are in Yellow, and the ones you like playing but aren't that fussed about in white. Then, if there's ever a hero you really want to play for the next game, just mark it purple and you'll almost always get it:

 

[Sir Gamer]

Not a bug.
Your sample size of 5 is laughably low for making such conclusions.

Just use the purple priority to select the hero you want to play right now.

 

[crow_talks]

Don't make a single hero purple unless that's abolutely the hero you want to play

It's just luck of the draw that you got Seven more often than Haze, your roster is full of very popular, easy to use heroes, so of course lots of people are going to want to pick them, maybe you just got matched up with lobbies where both Wraith and Haze were marked purple by other people but no one marked Seven, so the game gave you Seven

Set up your roster like this, where the heroes you really enjoy playing are in Yellow, and the ones you like playing but aren't that fussed about in white. Then, if there's ever a hero you really want to play for the next game, just mark it purple and you'll almost always get it:
View attachment 18263

Not a bug.
Your sample size of 5 is laughably low for making such conclusions.

Just use the purple priority to select the hero you want to play right now.

Why are you answering me if you know nothing about how the system works and have nothing to do with the development of the game? You haven't added anything on the topic with your posts, just your own opinion about why this isn't a problem (for you). Sir Gamer you didn't even read my message correctly judging by what you wrote.

This is a section for bug reports, not discussions. This is an obvious bug for me, since in over 40 games I have never received a Haze, but have received a Seven many times.

 

[Lady Briar]

But I regularly received Seven, for which there is no priority. Clearly the system is not working as it should. Judging by the results, “priority” rather makes the hero’s priority zero.

Or maybe it's just how popular Haze is? But I'm willing to wait longer to play her! So I need to make her purple just like Wraith?

View attachment 18257

There is no bug here. You have Wraith set to highest priority. Meaning if she is available when queueing, you will get her. Full stop.


If you want to play Haze, make her purple, too, or alternatively you can make Wraith yellow. Either will work. Again, this is not a bug, this is PEBCAK.

 

[crow_talks]

There is no bug here. You have Wraith set to highest priority. Meaning if she is available when queueing, you will get her. Full stop.


If you want to play Haze, make her purple, too, or alternatively you can make Wraith yellow. Either will work. Again, this is not a bug, this is PEBCAK.

Could it be that in the process of translating into English some of the logic of my messages was lost?

The problem I see is that the heroes' priorities don't work as stated in the description (it says that the chance to play on the selected hero increases).). As a user, I expect to play Purple heroes very often, Yellow heroes occasionally, and White heroes rarely. Why, then, did I not play Yellow even once, but played White many times?

I'm questioning the point of such a system in my case, because playing Haze requires me to give her the same priority as Wraith, and that's not what I want! I set such priorities in order to learn to play the Purple hero as often as possible, not to lose the skills of playing the Yellow hero, and only as a last resort to play the White one.

I updated my first post to include this explanation.

 

[johnpyp]

The system may be a bit unintuitive, but it's working as intended and (imo) the best possible way. Matchmaking here *optimizes* each match such that the most possible players in the game get their purple pick.

Since you have Wraith as purple, if nobody else has Wraith as purple, the matchmaker will always give you purple. You can think of this as making sure that your preference is reflected as often as possible.

Put another way, don't think about the purple/yellow/white as "probability", think about it as order of preference. If you have something as purple, you're telling the game "I want this as much as possible, only if you really can't give this to me, give me yellow, and then white".

For most players, I believe this relatively predictable *control* over stating their own preference is significantly more enjoyable than a probabilistic matchmaker.

---

Also, think about why the matchmaker *forces* you to choose 3 characters in the first place. It's not to make sure you have variety in your gameplay, it's actually to make it so that it can consistently create balanced matches without having really long queue times. If everyone could just choose a single character, there would be constant conflict for the popular ones, and matchmaking would become very broken, slow, and unbalanced.

 

[IgorNL]

Haze is one of the most played characters in the game, so every match will have 2 or more players with Haze marked as purple and the game will give priority to them, and since there are already people who have caught Haze, the game will give you your third option, which is Seven. This is not a bug. You are trying to catch the most played character in the game with a lower priority. It is natural that you will not receive it. If you want to play with Haze, you will have to mark it as purple. And even with the haze with purple priority it will still be difficult for you to play with her, because she is very desired for being extremely overpowered and easy to play.

 

[Lady Briar]

Could it be that in the process of translating into English some of the logic of my messages was lost?

The problem I see is that the heroes' priorities don't work as stated in the description (it says that the chance to play on the selected hero increases).). As a user, I expect to play Purple heroes very often, Yellow heroes occasionally, and White heroes rarely. Why, then, did I not play Yellow even once, but played White many times?

I'm questioning the point of such a system in my case, because playing Haze requires me to give her the same priority as Wraith, and that's not what I want! I set such priorities in order to learn to play the Purple hero as often as possible, not to lose the skills of playing the Yellow hero, and only as a last resort to play the White one.

I updated my first post to include this explanation.

You're assuming it's a weighted percentage. Its not.

 

[joeinky]

Why are you answering me if you know nothing about how the system works and have nothing to do with the development of the game? You haven't added anything on the topic with your posts, just your own opinion about why this isn't a problem (for you). Sir Gamer you didn't even read my message correctly judging by what you wrote.

This is a section for bug reports, not discussions. This is an obvious bug for me, since in over 40 games I have never received a Haze, but have received a Seven many times.

First off, lose the attitude, I don't know why there's so many people on this forum who know nothing about game development or even basic programming concepts, but will then completely kick off at someone who genuinely tries to help them or explain it to them, as if I've just kicked your dog.

1) You don't need to know the exact code of this game to have a rough idea of how they've implemented this system, if you've ever done games development or software development before you should have a pretty good grasp of the most likely way that the priority system works.

2) You're doing what a lot of people do by seeing correlation in coincidence "I got Seven 13% of the time but Haze 0% of the time, the game must be bugged", I want to say it's called confirmation bias, but I don't think that's technically correct.

The priority system isn't a percentage chance, it's exactly what it says it is - a priority system.

You aren't telling the system that you want to play Wraith 60% of the time, Haze 30% of the time and then Seven 10% of the time, you're telling the system that you want it to put you into a game where you can play Wraith, and if it can't do that quickly enough, to put you into a game where you can play Haze, and if it can't do that quickly enough, put you into a game where you can play Seven.

This means that the hero you get is influenced by matchmaking duration, the time you play the game, and what everyone else is picking around that time, rather than being a simple percentage chance. There is even a basic per-hero MMR in this game iirc, so if the game can't put you in a Wraith game, but can't find a fairly balanced Haze game, it might put you in a Seven game instead.

The game wants to put you into a match as quickly as possible, so on the offchance you can't get into a Wraith game, it's going to try to put you into a Haze game, the problem there is the fact that Haze is probably the most popular character in the game right now so chances are high that someone else has her marked as purple in their game, which means their priority to play Haze is higher than yours.

Funnily enough, your recent addition of saying that you wouldn't mind longer matchmaking times to play more Haze games just means your list of matches would be all Wraith instead of Wraith with a couple of Sevens, because the game would spend longer trying to get you into a game with Wraith, because you've told the system that that is what you want to play.

 

[Lady Briar]

...The priority system isn't a percentage chance, it's exactly what it says it is - a priority system.

You aren't telling the system that you want to play Wraith 60% of the time, Haze 30% of the time and then Seven 10% of the time, you're telling the system that you want it to put you into a game where you can play Wraith, and if it can't do that quickly enough, to put you into a game where you can play Haze, and if it can't do that quickly enough, put you into a game where you can play Seven...

 

[Wesley Grey Talon]

Haze is quite possibly the most contested hero pick. Someone will almost certainly have her in purple priority in almost every match. So even if you don't get wraith, you also won't get haze in those cases where someone had her as their only purple pick.