Recent content by StephenH

Thanks everyone for reporting We submitted a fix for disconnect and reconnect, but we're still tracking down some of the intermittent dropouts. Please let us know if issues around disconnect/reconnect continue.

Thank you! Is this a regular occurrence?

Thanks for letting us know and posting videos, this is super helpful. It should be fixed now.

Thanks for the update- we introduced a speculative fix for this last night. Please let us know if this continues

Thanks for letting us know - Would you mind providing a few bits of info to help us diagnose the issue? match ID which character you were playing the time that dropouts started to occur if you catch this in real time, please pause the game, copy and paste the output of your dev console into a...

Unfortunately I wasn't able to get this to reproduce locally. If it happens again, please copy/paste the contents of your dev console into a text file and paste it back here. Thanks again for answering all the questions and reporting.

One last question - which character were you playing?

Do you happen to remember around the time it started?

Hi- thanks for letting us know. @zedocax Can you please send us match ids?

Thank you for reporting this @devonmcarthur ! including the match ID and time was very helpful

hi- thanks for posting this. Did you happen to disconnect and rejoin at some point in this match? Either naturally through menus or through a console command?

Thanks @DownToFeed - If this ever happens again it would be really valuable to pause the match and copy the contents of your dev console ( assignable in your keybindings ) and post it to this thread. Thanks in advance!

thanks @trava-cool - can please you adjust your Arctis 5 device to output 16 bits and then relaunch the game?

Thank you @eliottour2002 , one more request - could you please open the dev console ( assignable in key bindings ), and then copy the contents into a text file?

Thanks @eliottour2002 would you mind sending us the output of your dxdiag? https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85#:~:text=This%20tool%20is%20used%20to,search%20box%20on%20the%20taskbar.