Yeah this system is awful. There is no explanation as to what the infraction was, it just seems to be automated and Valve is totally hands-off. The toxic people aren't actioned but the people who call them out are. Great.
I got a comms ban when I don't even use voice chat. I can't play in ranked for two days now because ... what?! Why was my account acted on? What good is this behavior summary if we can't even see what the infraction is? If this system is automated and just flags people who get reported for any...